Ivette van Raai, program manager at KPN, has been working with Bolster for almost three years. From their very first meeting, she noticed something unique — Bolster doesn’t follow the standard approach. Instead, they combine strategic focus with personal guidance, creating a lasting impact. Over time, this collaboration has grown into a special partnership. Van Raai shares, “If I need to think deeply about something or have a solid brainstorming session, Bolster is the first call I make.”
Uniting KPN as One
Bolster has played a crucial role in helping KPN tackle cross-silo challenges. Their first major task was to design programs that transcend departments and services, shifting the focus from separate divisions to KPN’s overarching goals. This required a fundamental mindset shift — focusing on skills rather than job titles, roles, or departmental boundaries.
“Within individual silos, it’s easy to engage people, but Bolster helped us realize that every employee can contribute to KPN as a whole, not just their own department,” says van Raai.
The Bolster Approach
According to van Raai, working with Bolster is never just about getting a solution — it’s about getting more than expected. “The result is never just a theoretical plan on paper. I walk away with a clear, actionable outcome that I can implement immediately. Bolster makes every step concrete: ‘This is what you will do, and these are the people who will help you achieve it.’ That’s what makes their approach so powerful and tangible.”
What sets Bolster apart is their agility. “I would describe their approach as ‘breathing.’ They start by zooming in, setting clear directions. But as soon as circumstances change — and they always do — Bolster immediately zooms out and recalibrates. Instead of rigidly sticking to a plan, we assess what is needed in the moment and adjust accordingly,” explains van Raai.
Bolster is also exceptional at keeping the process on track. “They quickly recognize when people get lost in details and lose sight of the bigger picture. Instead of letting us get stuck, they bring us back to what truly matters, ensuring we stay on course. Progress and results are the priority, and by maintaining this balance, Bolster ensures momentum is never lost.”
A Method That Empowers People
Over the years, Bolster has developed an approach centered on collaboration and leveraging people’s strengths. Van Raai values intuition and actively engages those who truly add value. “Together, we’ve created an environment where everyone can contribute at their best. Bolster is not just focused on content but also on the people behind the roles. They ensure that everyone feels heard and valued. This doesn’t just lead to strong plans—it creates real, lasting impact within KPN.”
“For me, Bolster is an indispensable partner, guiding me in the right direction without rigid constraints,” says van Raai. Their ability to adapt quickly and maintain a personal approach is, in her view, the key to achieving results together.
“What Normally Takes 6 Months, We Achieve with Bolster in 2 Days”
One of the most significant benefits of working with Bolster is the speed at which progress is made. Van Raai explains, “Through recurring two-day sessions, I end up with a well-supported plan that immediately goes into action. What would usually take six months, we accomplish in just two days with Bolster.”
Bolster doesn’t just guide the process—they actively contribute with valuable insights and expertise. “The team dynamics change too. You gain a better understanding of where others are coming from, which makes it easier to find solutions together. It strengthens our collaboration and makes the entire process more enjoyable and effective. By fostering connection, trust, and shared ambition, we don’t just make plans—we ensure they succeed. That’s what truly drives our work forward,” says van Raai.
Personal Growth with Bolster’s Support
Beyond organizational impact, Bolster has also played a role in van Raai’s personal development. “Thomas and Andy have taught me where responsibility truly lies, how to bring others on board, and how to manage and direct my energy effectively.”
For van Raai, the ultimate goal is sustainable impact. “When I leave, I want the organization to continue successfully without me. Bolster has helped me understand that my role is not just to lead but to empower others, allowing them to fully leverage their strengths.”
