Alignment with stakeholders to improve profitability

The enterprise

Network Rail is responsible for the maintenance and development of the rail infrastructure in the United Kingdom. They use an advanced method to renew these tracks with their 800 meter high power train.

The issue

Network Rail asked Bolster to help get stakeholders aligned. In the complex environment of this ongoing project, coordination between stakeholders was crucial. Because, the missing alignment resulted in conflicting needs and goals, with 50% of the volume being lost. The ultimate goal was to make the stakeholders realize that they were all part of one supply chain, and therefore of one common goal. We focused on resolving these conflicting needs and goals.

Approach

First we mapped all functional dependencies. We then set out a clear shared ambition together: the North Star. Bolster facilitated interventions to achieve one common goal. Where every individual realized that they played a key role in the supply chain.

The result

Stakeholder alignment was achieved and the things that were put in place are still there today and are making a big difference.

In Scotland, we actually did significantly better than the targets set, and it was the best campaign we’ve ever run. We have taken the lessons we learned from this to other parts of the country. Simple things we put in place are still there today, and they make a big difference.” – Steve Featherstone, Program Director Network Rail